Terms and Conditions

OZIE APPLICATION – Owned and Operated by OrderEzee Technologies Private Limited Website: www.orderezee.com | Effective Date: September 5, 2026 | Last Updated: September 5, 2026

These Terms and Conditions ("Terms", "T&C" or "Agreement") govern your registration for, access to and use of the Ozie application and associated software services ("Ozie", "Application", "Platform" or "Services").

1. Introduction and Acceptance

Ozie is owned and operated by OrderEzee Technologies Private Limited ("OrderEzee", "Company", "we", "us" or "our"), a company incorporated under the laws of India.

Ozie is primarily a business-to-business software-as-a-service ("B2B SaaS") platform intended to enable manufacturers, brands, distributors, wholesalers, retailers, dealers, sales teams and other businesses to digitise and automate their commercial operations.

By:

• creating an Ozie account;
• accepting these Terms through the Application;
• accessing or using Ozie; or
• continuing to use Ozie after being provided these Terms,

you confirm that you have read, understood and agree to be bound by them. If you are accepting these Terms on behalf of a company, partnership, proprietorship or other organisation, you represent that you are authorised to bind that organisation. If you do not agree with these Terms, you should not register for or use Ozie.

2. About Ozie

Ozie provides technology tools that may include, depending upon the subscription, configuration and services selected:

• order management and retailer ordering;
• distributor and wholesaler management;
• manufacturer and brand dashboards;
• product catalogue and SKU management;
• inventory management and invoicing support;
• returns and refund workflows;
• sales-force and field-force management;
• customer and retailer engagement;
• delivery and dispatch tracking;
• business analytics and reporting;
• offers, schemes and campaign communication;
• ORDERBOX or other retailer interfaces;
• WhatsApp Business integration;
• Meta and Facebook integrations;
• email, SMS and messaging integrations;
• payment-gateway integrations;
• accounting and ERP integrations;
• digital ledger functionality;
• customer-support tools;
• AI-enabled tools, conversational assistants, and voice-enabled AI agents;
• workflow automation, APIs and webhooks; and
• other functionality introduced by OrderEzee from time to time.

The availability of a feature may depend on the User's subscription plan, Business Customer configuration, applicable integration, geography, regulatory requirements or technical availability.

3. Definitions

• "Business Customer" means the manufacturer, brand, distributor, wholesaler, retailer, enterprise, organisation or other business that subscribes to or uses Ozie.
• "Authorised User" means an individual authorised by a Business Customer to use Ozie, including its employees, representatives, retailers, distributors, dealers, agents or sales personnel.
• "User" means a Business Customer and/or Authorised User, as applicable.
• "Customer Data" means information, records, content or data uploaded, entered, transmitted, generated or otherwise processed through Ozie by or on behalf of a Business Customer.
• "Personal Data" has the meaning assigned under applicable data-protection law.
• "Third-Party Service" means any external service integrated with or made accessible through Ozie, including messaging platforms, payment gateways, banks, financial institutions, accounting software, ERP systems, cloud providers, analytics tools and other technology providers.

4. Eligibility and Business Use

Ozie is intended primarily for lawful business and commercial use. An individual creating an account must:

• be at least 18 years of age;
• be legally capable of entering into a binding contract;
• provide accurate registration information; and
• where acting on behalf of a business, have authority to represent that business.

Ozie is not intended as a consumer social-networking platform or as a general communication platform for unsolicited outreach.

5. Account Registration and Security

Users must provide accurate, complete and reasonably current information while registering for Ozie. Users are responsible for:

• protecting account credentials;
• restricting account access to authorised persons;
• maintaining appropriate user roles and permissions;
• immediately informing OrderEzee of suspected unauthorised access; and
• activities conducted through their accounts where such activities arise from their acts, omissions or failure to protect credentials.

Users must not share credentials with unauthorised persons, impersonate another person or business, create accounts using false information, attempt to circumvent security measures, or permit unauthorised third parties to access the Platform. OrderEzee may require password changes, authentication verification or additional security measures where reasonably necessary.

6. Business Customer Responsibilities

The Business Customer remains responsible for the business activities it conducts through Ozie. This includes responsibility for its product catalogue, product descriptions, product classification, pricing, taxes, stock information, offers and schemes, customer and retailer information, invoices, dispatches, returns and refunds, regulatory licences, marketing claims, communications sent to recipients, employees and sales-force activity, consumer or retailer complaints, and compliance with laws applicable to its products and business.

Ozie is a technology platform and does not become the seller, manufacturer, distributor or owner of products merely because those products are listed, ordered or managed through Ozie.

7. Product and Regulatory Responsibility

Each Business Customer is solely responsible for ensuring that products or services offered, marketed, ordered, invoiced or otherwise managed through Ozie comply with applicable laws.

Where products are subject to regulatory requirements, licences, age restrictions, labelling requirements, advertising restrictions, distribution restrictions or other statutory controls, the Business Customer must maintain all applicable permissions and comply with relevant law, including where applicable: food and beverage regulations, drugs and cosmetics regulations, packaged commodity rules, GST and tax requirements, excise requirements, alcohol-related laws, tobacco or nicotine restrictions, pharmaceutical restrictions, consumer-protection requirements, advertising restrictions, and state-specific distribution licences.

OrderEzee does not independently certify the legality, licensing status, quality or regulatory compliance of every product uploaded by a Business Customer. OrderEzee may restrict, suspend or remove functionality or content where it reasonably believes continued availability could violate applicable law, third-party platform policies or these Terms.

8. User Data and Content

Business Customers retain ownership of the Customer Data and business content they upload to Ozie, subject to the rights necessary for OrderEzee to operate the Services.

The Business Customer grants OrderEzee a limited, non-exclusive right to host, store, transmit, process, reproduce and otherwise handle Customer Data only to the extent reasonably necessary to provide the Services, operate requested integrations, maintain platform functionality, provide support, maintain security, comply with law, enforce these Terms, and perform other authorised purposes described in our Privacy Policy.

OrderEzee does not acquire ownership of a Business Customer's product catalogue, customer database, retailer database or other proprietary commercial records merely because those records are processed through Ozie. OrderEzee may use appropriately aggregated and/or anonymised information that does not reasonably identify an individual or Business Customer for purposes such as platform analytics, performance measurement and product improvement.

9. Personal Data and Privacy

Personal Data processed through Ozie will be handled in accordance with the Ozie Privacy Policy and applicable law. Depending upon the circumstances, OrderEzee may process Personal Data:

1. for its own legitimate platform administration, security, billing, support and compliance purposes; and/or
2. on behalf of a Business Customer in connection with the Services.

Business Customers are responsible for ensuring that Personal Data they collect, upload or use through Ozie has been obtained lawfully and that appropriate notices, permissions or consents have been provided where required. Applicable Indian data-protection requirements include the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent applicable and brought into force from time to time. The DPDP Act and Rules are subject to staged commencement; not every substantive obligation became operative simultaneously.

10. WhatsApp Business Services

Ozie may enable Business Customers to connect authorised WhatsApp Business accounts and send or receive business communications through WhatsApp Business Platform functionality.

10.1 Business Customer as Message Sender

Unless clearly stated otherwise, messages sent through a Business Customer's WhatsApp Business account are communications of that Business Customer. OrderEzee provides technology infrastructure and does not become the underlying sender, seller or advertiser merely by enabling the communication.

10.2 Recipient Permission

Before contacting a recipient through WhatsApp, the Business Customer must ensure that the recipient has provided the relevant mobile number; provided any opt-in or permission required by WhatsApp/Meta policies and applicable law; understands which business may contact them; and that the intended communication is consistent with the permission obtained.

10.3 Transactional and Promotional Messaging

Business Customers should appropriately distinguish between:

• Transactional / Utility Communications: Order confirmations, dispatch information, invoice information, payment notifications, delivery updates, service updates, and account-related messages.
• Marketing / Promotional Communications: Offers, schemes, advertisements, product promotions, campaigns, launches, and promotional announcements.

Permission to receive transactional communications must not automatically be treated as unrestricted permission to receive marketing communications.

10.4 Templates and Messaging Rules

Where Meta or WhatsApp requires approved message templates or other specific messaging formats, Business Customers must use the applicable approved mechanism.

10.5 Opt-Outs

Business Customers must respect opt-outs, consent withdrawals, recipient blocks, unsubscribe requests, and other communication preferences.

10.6 Prohibited Messaging

Ozie must not be used for unsolicited bulk messaging, spam, deceptive messaging, artificially generated engagement, automation intended to imitate unauthorised human activity, messages to recipients without appropriate permission, misleading identity or sender information, or activity prohibited under WhatsApp/Meta policies. OrderEzee may restrict WhatsApp functionality or suspend an account where misuse reasonably threatens Ozie's systems, Meta/WhatsApp integrations or other customers.

11. Meta and Facebook Integrations

Ozie may integrate with Meta products and services, including Facebook and WhatsApp. Where a User connects a Meta Business Account, Facebook Page, WhatsApp Business Account or other Meta asset, the User authorises Ozie to access only the permissions and information necessary to provide the requested functionality.

Users remain responsible for maintaining authorised Meta accounts, complying with Meta terms and policies, ensuring the lawfulness of their advertisements or messages, managing recipient permissions, monitoring their business content, and actions performed through their connected Meta accounts.

OrderEzee does not guarantee continued availability of any Meta or Facebook functionality because such functionality may depend upon Meta's APIs, permissions, policies, review processes or technical systems. Meta may independently restrict, review, suspend or disable an account or integration. OrderEzee shall not be deemed responsible for an independent enforcement decision made by Meta, except to the extent directly caused by OrderEzee's own breach of applicable obligations.

12. Sales-Force and Location Features

Where enabled by a Business Customer, Ozie may provide functionality relating to field attendance, sales visits, retailer visits, route activity, photographs, timestamps, location, sales activity, and field reports.

Business Customers using such functionality are responsible for informing their employees, agents or representatives of the monitoring involved and obtaining required permissions or consents. OrderEzee does not require Business Customers to use location or field-monitoring functionality where it is not necessary for their business.

13. Device Permissions

Certain Ozie functionality may require access to device capabilities such as camera, photographs/media, files, location, microphone, and notifications. Access will be used for functionality described in the Privacy Policy or the relevant app permission request. Users may manage permissions through their device settings. Disabling a permission may cause the related functionality to become unavailable.

14. AI, Automation and Voice Services

Ozie may provide artificial-intelligence, machine-learning, conversational, voice or automation functionality, including AI assistants or AI voice agents. AI services may assist with activities such as retrieving authorised information, answering business queries, handling customer interactions, assisting with orders, generating summaries, automating workflows, conducting voice conversations, and analysing business records.

AI-generated output is produced automatically and may occasionally be incomplete, inaccurate, outdated or unsuitable for a particular decision. Users remain responsible for independently reviewing material commercial, pricing, financial, compliance, contractual, or product decisions. Ozie does not represent AI-generated output as professional legal, financial, medical, tax or regulatory advice. Users must not intentionally use Ozie's AI functionality for unlawful deception, impersonation, fraud, harassment or other prohibited conduct.

15. Third-Party Integrations

Ozie may integrate with third-party platforms such as payment gateways, banks, financial institutions, accounting software, ERP systems, cloud-service providers, Meta and WhatsApp, analytics providers, and communications services. Third-party products are governed by their own terms, policies and availability. OrderEzee does not control the independent systems, policies or operations of third-party providers. An interruption or change to a third-party service may affect corresponding Ozie functionality. OrderEzee will use commercially reasonable efforts to maintain integrations but does not guarantee continuous availability.

16. Accounting and ERP Integrations

Where Ozie integrates with accounting or ERP software such as Tally, Busy, Zoho or another supported platform, information may be exchanged as instructed by the Business Customer. The Business Customer should verify invoice information, tax classifications, ledger information, inventory records, and financial summaries before relying upon them for statutory accounting or taxation. Ozie facilitates data exchange but is not the Business Customer's statutory auditor or tax adviser.

17. Payments

Ozie may enable payment functionality through authorised third-party payment gateways or financial institutions. Payment processing is subject to the payment provider's applicable terms and privacy policy. Unless expressly stated otherwise, OrderEzee does not store full payment-card credentials, CVVs, UPI PINs, internet-banking passwords or equivalent authentication credentials. Users are responsible for reviewing transaction amounts and recipient details before authorising payments.

18. Credit and Financing Services

Ozie may facilitate access to financing, payment or credit products provided by banks, NBFCs, payment companies or other regulated financial institutions. Unless OrderEzee separately holds the required regulatory authorisation and expressly identifies itself as the relevant financial provider, OrderEzee acts only as a technology facilitator and does not itself sanction, underwrite or provide the financial product. The relevant regulated financial institution independently determines eligibility, KYC requirements, credit limits, pricing, interest, tenure, and approvals.

19. Subscriptions, Fees and Taxes

Certain Ozie Services require payment of subscription, implementation, transaction or other fees set out in an Order Form, proposal, subscription plan, invoice, customer agreement, or electronic checkout. Unless specifically stated otherwise:

• applicable fees are exclusive of GST and statutory taxes;
• fees for Services already provided may be non-refundable;
• third-party usage charges may be separately applicable; and
• usage-based charges may vary according to actual consumption.

Where commercial terms in an executed Order Form or customer agreement conflict with these general Terms, the specifically agreed commercial document will prevail for that Business Customer in relation to that conflict.

20. Free Trials and Promotions

OrderEzee may provide trials, promotional features or complimentary access. Such access may be limited in duration, contain functionality restrictions, be withdrawn when the stated period expires, and convert to paid access only in accordance with applicable commercial terms. OrderEzee may reasonably discontinue abusive or fraudulent trial usage.

21. Intellectual Property Rights

Except for Customer Data and third-party materials, OrderEzee owns or validly licenses the intellectual-property rights relating to Ozie, including applicable software, source and object code, architecture, databases, interfaces, designs, workflows, APIs, algorithms, AI systems, trademarks, brand elements, documentation and proprietary technology.

Subject to payment of applicable fees and compliance with these Terms, OrderEzee grants the User a limited, non-exclusive, non-transferable and revocable right to use the Services during the applicable subscription period. Users must not:

• reverse engineer Ozie or decompile the software;
• copy proprietary source code or circumvent security restrictions;
• resell access without permission;
• reproduce substantial portions of the Platform; or
• create an unauthorised derivative or directly competing copy of the Platform.

22. Feedback

Users may voluntarily provide ideas, suggestions or feedback regarding Ozie. OrderEzee may use such feedback without restriction or payment, provided that doing so does not transfer ownership of the User's underlying confidential information or Customer Data.

23. Acceptable Use Policy

Users must use Ozie lawfully and responsibly. Users must not use Ozie to:

• commit fraud or misrepresent identity;
• infringe intellectual-property rights;
• distribute malware or attempt unauthorised access;
• scrape protected data without authority;
• compromise another User's account or circumvent security controls;
• distribute unlawful content, harass, or threaten persons;
• facilitate unlawful discrimination or conduct unauthorised surveillance;
• send spam or conduct deceptive automated messaging;
• violate Meta or WhatsApp messaging requirements;
• process unlawfully acquired Personal Data; or
• engage in any activity likely to create material regulatory or cybersecurity risk for the Platform.

24. Service Availability

OrderEzee aims to provide reliable availability but does not guarantee uninterrupted or error-free operation. Services may occasionally be unavailable because of scheduled maintenance, software updates, cybersecurity incidents, network outages, telecommunications failures, cloud-service interruptions, third-party API disruptions, payment-provider outages, Meta/WhatsApp outages, or regulatory directions. Where reasonably possible, OrderEzee will endeavour to minimise material disruption.

25. Platform Changes

OrderEzee may modify, improve, replace or discontinue particular functionality as the Platform evolves. Where a material change significantly affects a paid core Service, OrderEzee will endeavour to provide appropriate notice where reasonably practicable. This does not restrict routine updates, security modifications, bug fixes or changes required by law or third-party platforms.

26. Support

Support is provided according to the applicable subscription plan or customer agreement. Users may contact support@orderezee.com for technical or account-related assistance.

27. Confidentiality

Each party agrees to use confidential information received from the other only for authorised purposes, protect it using reasonable care, disclose it only to persons who reasonably require access, and not disclose it publicly without permission except where legally required. Confidentiality obligations do not apply to information that is lawfully public, already known without restriction, independently developed, or required to be disclosed by law.

28. Security

OrderEzee implements reasonable technical and organisational safeguards appropriate to the nature of the Services. However, no electronic system is completely immune from cybersecurity risks. Users must maintain reasonable security controls including strong passwords, restricted account access, secure devices, appropriate user permissions, and prompt reporting of suspected breaches.

29. Data Retention and Account Termination

Upon termination or expiry of an account, access to Customer Data may cease. OrderEzee may retain information for a reasonable period where necessary for legal obligations, taxation, accounting, security, fraud prevention, backup management, or dispute resolution. Where applicable and technically feasible, Business Customers should export business records that they require before account closure.

30. Suspension of Services

OrderEzee may temporarily suspend or restrict access where reasonably necessary because of material breach of these Terms, non-payment of undisputed fees, suspected fraud, cybersecurity risk, unlawful use, repeated messaging-policy violations, misuse of WhatsApp/Meta integrations, or legal/governmental direction. Where reasonably practicable, an opportunity to remedy the issue will be provided before permanent termination.

31. Termination

Either party may terminate Services in accordance with the applicable subscription or customer agreement. OrderEzee may terminate access for a material breach that remains uncured after reasonable notice. Immediate termination may occur where reasonably necessary for fraud, unlawful activity, serious cybersecurity threats, deliberate platform abuse, or mandatory legal/regulatory requirements. Termination does not extinguish accrued payment obligations.

32. User Warranties

The Business Customer represents and warrants that it has authority to enter into these Terms; information supplied to OrderEzee is materially accurate; it has lawful authority to provide Customer Data; its use of Ozie complies with applicable laws; it holds required licences for regulated activities; its communications comply with consent requirements; and it will not knowingly use Ozie to infringe third-party rights.

33. Disclaimer of Warranties

34. Limitation of Liability

35. Indemnification

A Business Customer agrees to indemnify and hold harmless OrderEzee, its directors, officers and employees from third-party claims, regulatory proceedings, losses and reasonable legal costs arising directly from:

• unlawful Customer Data supplied by the Business Customer;
• the Business Customer's regulatory violations;
• products sold or promoted by the Business Customer;
• unauthorised marketing communications;
• infringement caused by content supplied by the Business Customer;
• misuse of WhatsApp/Meta functionality;
• failure to obtain required recipient consent; or
• the Business Customer's material breach of these Terms.

36. Force Majeure

Neither party will be liable for a failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, civil disturbance, governmental restrictions, widespread internet or telecom outages, major cloud-service interruptions, cybersecurity events occurring despite reasonable safeguards, strikes, epidemics, power failures, or changes imposed by third-party platforms or law.

37. Changes to These Terms

OrderEzee may update these Terms where necessary because of platform changes, new functionality, legal/regulatory developments, security requirements, or changes in third-party platform rules. The revised Terms will display an updated "Last Updated" date. Where changes are material, OrderEzee will endeavour to provide notice through the Application, email or other reasonable means.

38. Governing Law

These Terms are governed by and construed in accordance with the laws of India.

39. Dispute Resolution

The parties shall first attempt in good faith to resolve disputes through amicable written discussions. If a commercial dispute cannot be resolved within a reasonable period, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended:

• The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties;
• The seat and venue of arbitration shall be New Delhi, India;
• The language of the arbitration shall be English; and
• The resulting arbitral award shall be final and binding on both parties.

Subject to the arbitration clause, courts having competent jurisdiction in New Delhi, India shall have exclusive jurisdiction.

40. Assignment

A User may not transfer its subscription or obligations under these Terms to another entity without OrderEzee's written consent, except as part of an approved corporate restructuring. OrderEzee may assign these Terms as part of a merger, acquisition, restructuring, investment or transfer of relevant business assets.

41. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

42. Waiver

Failure to enforce a provision immediately does not constitute a waiver of the right to enforce that provision later.

43. Entire Agreement and Order of Precedence

These Terms, together with the applicable Order Form, customer agreement, subscription plan, Privacy Policy, Data Deletion Policy, and Grievance Redressal Policy, constitute the entire contractual framework for use of Ozie. Where an executed customer agreement or Order Form contains specific negotiated terms that conflict with these general Terms, the specifically negotiated document will prevail to the extent of that conflict.

44. Electronic Acceptance

Acceptance of these Terms through an "I Agree" button, checkbox, OTP-assisted registration, electronic signature, account activation, or another electronic acceptance mechanism constitutes valid electronic acceptance under applicable law. A record of acceptance may be retained for compliance and evidentiary purposes.

45. Grievances

46. Related Documents

These Terms should be read together with the following documents available through Ozie and/or www.orderezee.com:

• Privacy Policy
• Data Deletion Policy
• Grievance Redressal Policy

47. Acknowledgement

By registering for or using Ozie, you confirm that you have been provided access to these Terms; you have had the opportunity to review them; you understand that Ozie is a B2B technology platform operated by OrderEzee Technologies Private Limited; your organisation remains responsible for its products, data, communications and regulatory obligations; and you agree to use Ozie in accordance with these Terms.